Customer Relationship Manager

Job Description

Location: Dubai, UAE
🏢 Company: Importa – Premium Doors & Interior Solutions
🕘 Employment Type: Full-time
For Arabic and English speakers

Importa is a leading provider of premium interior doors, movable partitions, and architectural solutions across the UAE and GCC. We work closely with top developers, contractors, and interior designers, delivering high-end products and exceptional service from concept to installation. As we continue our expansion, we are seeking a proactive and customer-focused professional to join our growing team.

Role Overview

The Customer Relationship Manager will be responsible for nurturing strong, long-term relationships with B2B clients, improving customer experience, and supporting the sales cycle from inquiry to after-sales service. Your focus will be on customer satisfaction, loyalty, and repeat business, ensuring Importa remains the preferred partner for interior solutions.

Key Responsibilities

Build and maintain strong relationships with key customers (developers, contractors, architects, designers)

Manage customer accounts and support ongoing projects from quotation to delivery & installation

Conduct regular check-ins and follow-ups to ensure superior service and timely resolution of issues

Track customer feedback and collaborate with internal teams to enhance products and processes

Support CRM data updates in HubSpot/Bitrix24 (or company CRM)

Prepare and share performance and pipeline reports with the sales team

Assist with showroom presentations, technical guidance, and coordination with installation teams

Maintain high customer satisfaction and promote repeat business opportunities

Represent the company at exhibitions, industry events, and client meetings

Qualifications & Experience

-Proven experience in Customer Service, Sales Support, or CRM role (preferably in real estate/interior fit-out industry)

-Strong communication and interpersonal skills

-Ability to multitask and manage multiple client accounts

-Proficiency in CRM systems (HubSpot/Bitrix24 is a plus)

-Problem-solving mindset and attention to detail

-Fluent English and Arabic (Russian/Ukrainian is a plus)

What We Offer

Competitive salary + performance bonuses
Transportation and telecommunication will be covered
2 Years contract with growing opportunities
Opportunity to work with leading global suppliers and premium projects

Supportive, dynamic, and growth-oriented environment

Career development in a fast-growing company
Language
English, Arabic
Nationality
Any
Company Size
11-50
Benefits
Health Insurance
Company Visa
Accommodation
Commission
As per UAE law
Skills
Dubai Real Estate Experience
Sales Management
Administrative Skills