IT Support

Job Description

Provide first-line support for hardware and software issues, ensuring prompt resolution to minimize downtime.
Diagnose and troubleshoot network connectivity problems, leveraging tools to identify and rectify issues efficiently.
Install, configure, and maintain IT equipment, ensuring all systems are up-to-date and operating effectively.
Assist in the deployment of IT solutions and upgrades, ensuring seamless integration with existing systems.
Document all support interactions and resolutions in the ticketing system for future reference and trend analysis.
Conduct routine system checks and audits to maintain optimal performance and security compliance.
Collaborate with other IT team members to improve service delivery and enhance user experience.

Desired Candidate Profile

Any Arab National

Bachelor of Technology/Engineering

Any

Bachelor’s degree in Information Technology or a related field, ensuring a solid educational foundation.
1-3 years of hands-on experience in IT support, showcasing a proven track record in troubleshooting.
Certification in relevant technologies, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA.
Experience in a fast-paced environment, demonstrating the ability to adapt and respond quickly to changing demands.
Saudi National status, aligning with local hiring preferences and regulations.
Fluency in both Arabic and English, enabling effective communication with diverse teams and clients.
Proficiency in operating systems including Windows, macOS, and Linux, indicating versatility in support capabilities.
Strong problem-solving skills, showcasing an analytical mindset necessary for effective troubleshooting.