Credit Control Manager

Job Description

Purpose of the Role: To lead the Credit Control team in improving invoice quality, managing debts effectively, and ensuring timely cash collection, while maintaining high customer satisfaction.

Key Responsibilities:
1. Credit & Debt Management:

Assess customer creditworthiness and manage credit risk.
Ensure timely collection of outstanding payments.
Handle customer account and system reconciliations.
Approve bad debt write-offs and recommend credit holds when necessary.
Coordinate with external debt collection agencies.
2. Invoice & Query Handling:

Resolve invoice queries quickly and professionally.
Approve credit notes and process customer claims promptly.
Track and analyze recurring issues to prevent future errors.
3. Administration & Reporting:

Ensure timely and accurate invoicing.
Regularly review customer ledgers and clean up old outstanding balances.
Generate weekly/monthly reports on collections and aging.
Set and track team targets in coordination with Finance.
4. People Management:

Lead, coach, and develop the Credit Control team.
Conduct performance reviews and support succession planning.
Promote open communication, staff engagement, and recognition.
5. Process Improvement:

Collaborate with sales and admin teams to optimize billing and collection processes.
Identify risks, improve systems, and implement best practices.
6. Health & Safety:

Ensure team compliance with company health and safety standards.
Promote a safe and healthy work environment.
7. Projects & Cross-functional Work:

Lead internal credit control projects and support wider business initiatives.
Participate in divisional workgroups to improve processes.
Qualifications & Experience:
Bachelor’s degree (mandatory); Credit Control certification preferred.
5+ years of experience in credit control, preferably in the transport/logistics sector.
Strong communication skills and financial knowledge.
Familiarity with local tax/fiscal regulations and systems.
Project management skills are a plus.
Desired Candidate Profile

Any Arab National, Indian

Chartered Financial Analyst(Finance)

Any