Soft Services Manager

Job Description

Oversee the delivery of cleaning, landscaping, and maintenance services, ensuring cleanliness and presentation standards are met across all facilities.
Develop and implement service quality standards and procedures, actively seeking feedback to drive continuous improvement.
Manage vendor relationships, negotiating contracts and ensuring compliance with service level agreements to optimize cost and quality.
Conduct regular inspections and audits of facilities to identify areas for service enhancement and ensure adherence to health and safety regulations.
Prepare and manage the budget for soft services, analyzing expenditures and implementing cost-saving initiatives without compromising quality.
Coordinate with other departments to align soft services with overall facility management goals, promoting a collaborative working environment.
Lead and mentor a diverse team of soft services personnel, fostering professional development and a culture of excellence.
Respond promptly to service requests and customer complaints, ensuring timely resolutions that enhance client satisfaction.
Implement sustainability initiatives and best practices within soft services operations to promote environmental stewardship.
Stay updated on industry trends and technological advancements, integrating innovative solutions to enhance service delivery.

Desired Candidate Profile

Any Nationality

Any Graduation

Female

Bachelor’s degree in Facility Management, Business Administration, or related field is essential for strategic oversight.
Minimum of 5 years in soft services management within commercial or residential properties, demonstrating progressive responsibility.
Professional certifications such as IFMA’s FMP or BIFM’s Level 4 are highly regarded to validate industry knowledge.
Experience in managing multi-disciplinary teams with a focus on training and developing staff is crucial for team success.
Proven track record of budget management and cost control in a facility services context to ensure financial efficiency.
Strong communication skills in English, with proficiency in additional languages being a significant advantage in diverse environments.
Technical knowledge of cleaning and maintenance technologies, including eco-friendly practices, is preferred to enhance service innovation.
Exceptional interpersonal skills to build relationships with clients, vendors, and team members effectively.
A proactive approach to problem-solving, with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
A strong commitment to health and safety regulations, with the physical ability to conduct site inspections and assessments.