Customer Service Executive

Job Description

Greet and assist customers upon arrival, and address inquiries or concerns related to vehicle appearance services.
Schedule and coordinate service work with applicators and technicians while ensuring timely vehicle delivery.
Provide regular updates to customers on service progress and follow up as needed.
Recommend and upsell additional services based on customer needs and vehicle condition.
Maintain and update accurate customer records.
Prepare service-based invoices and assist with billing documents.
Resolve customer complaints and ensure a smooth, satisfying service experience.
Desired Candidate Profile

Any Arab National

Bachelor of Business Administration

Female

Female candidate only.
Bilingual – English and Arabic.
Holding Bachelors Degree.
Previous experience in automotive services, especially tinting, PPF installation, and underbody coating.
Quality customer service skills.
Experience in sales and upselling services.
Strong in follow-up and coordination with both customers and internal teams.