Soft Services Manager

Job Description

Job Purpose:

To oversee and manage all soft services operations within the facility, including housekeeping, security, pest control, landscaping, waste management, and front-of-house services. Ensures high standards of cleanliness, customer service, safety, and compliance across all service areas, while maintaining cost-effective operations.

Key Responsibilities:

Team & Vendor Management:
Lead, supervise, and evaluate soft services teams including housekeeping, security, and front office staff.
Manage third-party service providers and contractors to ensure contract compliance and quality standards.
Monitor performance KPIs and SLAs for all outsourced services.
Operations & Service Delivery:
Develop and implement service plans, cleaning schedules, and standard operating procedures (SOPs).
Ensure timely execution of services and quick resolution of operational issues.
Conduct regular inspections and audits to maintain hygiene and service quality.
Client & Stakeholder Interaction:
Act as the main point of contact for client queries related to soft services.
Attend review meetings and provide operational updates and performance reports.
Budget & Cost Control:
Manage departmental budgets for soft services operations.
Monitor expenditures, control costs, and identify opportunities for cost optimization.
Health, Safety & Compliance:
Ensure compliance with health, safety, and environmental regulations.
Conduct training programs on hygiene, customer service, and workplace safety.
Report incidents and implement corrective and preventive measures.
Qualifications & Experience:

Bachelor’s degree in Facility Management, Hospitality, Business Administration, or a related field.
Minimum 5–7 years of experience in managing soft services in a large facility, hospital, mall, or corporate setting.
Proficiency in MS Office and CAFM systems (preferred)
Desired Candidate Profile

Any Nationality

Any Graduation

Any