Soft Services Manager

Job Description

Purpose of the Role

The purpose of this role is to oversee and manage all hospitality operations within assigned projects or facilities. This includes ensuring high standards of service, guest satisfaction, and operational efficiency.

The Hospitality Manager is responsible for implementing hospitality strategies, managing staff, and maintaining budgetary control to achieve financial targets and enhance the client experience. The role requires consistent adherence to service quality, operational excellence, and team leadership standards.

Key Responsibilities:

Objectives

Develop and implement hospitality standards and procedures
Analyze project requirements and determine the approach to hospitality operations
Identify opportunities to increase profit margins and maintain healthy cash flow
Implement sustainability initiatives and green practices
Propose additional services to enhance guest experience and increase revenue

Operational Excellence

Select and manage vendors for quality and cost-effectiveness
Approve and oversee the implementation of hospitality solutions
Plan resources and develop the hospitality team
Review and update hospitality service plans and operational checklists
Ensure compliance with statutory, safety, and operational requirements
Conduct periodic site visits and inspections to assess service delivery

Client Experience

Prepare and share MIS reports with the Operations Manager
Handle guest escalations professionally to maintain brand reputation
Maintain agreed KPIs and SLAs for guest services
Conduct monthly client meetings to build and sustain strong relationships
Approve material and service requests within project budgets
Ensure consistent, high-quality service delivery that enhances client and guest satisfaction

Team Management

Plan and allocate resources for hospitality operations
Organize training sessions for the team on systems, equipment, and procedures
Foster a positive working environment and promote collaboration
Implement reward and recognition initiatives to boost team morale
Resolve conflicts and address grievances effectively
Conduct performance audits and provide regular feedback
Perform site visits to monitor and evaluate team performance

Qualifications & Experience:

Education

Bachelor’s degree in a relevant field (e.g., Business Management, Hospitality Management, Facilities Management)
MBA is preferred

Experience

5+ years of experience in relevant roles
Industry Background: Hospitality Management, Guest Services, Soft Services, Real Estate, Community Management
Previous Roles May Include:
Soft Services Manager
Maintenance Manager
Operations Manager
Project Manager
Housekeeping Manager
Hospitality Manager

� Job Location: Available in all regions of the Kingdom of Saudi Arabia.

Knowledge & Key Skills:

In-depth understanding of hospitality standards, policies, and processes
Expertise in operating plans, mobilization planning, and project execution
Strong experience in project management, business development, and P&L management
Excellent organizational and multitasking capabilities
Business acumen with resource planning and budget management skills
Time and pressure management with high attention to detail
Strong verbal and written communication and interpersonal skills
Proven ability to manage stakeholders and develop high-performing teams
Knowledge of sustainability practices in hospitality operations
Desired Candidate Profile

Any Arab National, Any European National, Any Anglophone National

Bachelor of Technology/Engineering, Bachelor of Hotel Management

Any