Automotive Aftersales Manager

Job Description

The Automotive & Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.

Key Responsibilities:
Manage service center, spare parts, and warranty operations.
Drive customer satisfaction, retention, and service quality.
Lead, train, and motivate the aftersales team.
Monitor KPIs and achieve revenue & profit targets.
Ensure compliance with OEM standards and company policies.

Requirements:
Bachelor’s in Mechanical/Automotive Engineering or Business.
7–10 years’ experience in automotive aftersales management.
Strong knowledge of service operations & spare parts.
Proven leadership and customer service skills.
Experience in managing budgets & P&L.
Desired Candidate Profile

Any Nationality

Bachelor of Technology/Engineering(Automobile, Mechanical)

Any