CX Lead

Job Description

Execute and implement the overall customer experience strategy, ensuring alignment with business objectives and driving customer-centricity across the organization.

Analyze customer feedback, data, and insights to identify pain points, opportunities for improvement, and emerging trends impacting the customer journey and experience.

Define and monitor key performance indicators (KPIs) for customer experience, providing regular reports and actionable recommendations to stakeholders for optimization.

Development of SOPs, Processes and Policies in relation to CX.

Desired Candidate Profile

Any Arab National, Any GCC National

Bachelor of Arts(Bachelor’s Degree)

Any

Possesses a bachelor’s degree in marketing, Business Administration, or a related field, providing a solid foundation in customer experience principles.

Requires a minimum of 2 years of experience in customer experience, customer service, or a related field, demonstrating a proven track record of success.

Experience in the SaaS industry and understanding of SaaS business model is a plus.

Demonstrates strong leadership and team management skills, with the ability to motivate and guide a team towards achieving common goals.

Bilingual (Arabic/English) Fluency