Voice Network Engineer
Job Description
As a Voice Engineer at Kalaam Telecom, your primary purpose is to play a pivotal role in designing, implementing, and maintaining our cutting-edge voice communication solutions. You will be an integral part of our dynamic network engineering team, responsible for ensuring the seamless delivery of high-quality voice services to our valued customers.
Roles & responsibilities:
• Handling technical communication with CST, NSA and other government entities in KSA
• Engineering, deploying, and troubleshooting the telecommunications network infrastructure.
• Administering, configuring, and implementing IP systems.
• Providing technical escalation support for complex issues.
• Ensuring adherence to all processes, procedures, and documentation requirements.
• Serving as the primary point of contact and subject matter expert for VoIP.
• Taking ownership of the successful delivery of various concurrent projects of different scales.
• Evaluating and implementing new technologies to enhance the functionality of the voice network.
• Offering subject matter expertise in collaborative cross-platform projects involving Network, Video, and Desktop teams.
• Configuring and testing networking equipment, including routers and switches.
• Installing and configuring devices to integrate into equipment racks.
• Configuring networking solutions to meet specific requirements.
• Conducting physical audits of equipment and accessories.
• Applying asset tagging as per customer specifications.
• Diagnosing and troubleshooting errors.
• Ensuring accurate capture of all essential information.
• Verifying hardware functionality and performance.
• Collaborating directly with customers to meet their unique requirements.
• Coordinating with product vendors and telecom service providers as necessary.
• Fulfilling additional duties as assigned.
• Developing proactive and preventive maintenance processes.
Education:
• Bachelor’s degree in computer (any division)
Skills and Experience:
Experience
3+ years experience in Network support
Skills
• Demonstrated expertise in IP voice signaling, transport protocols, and codecs such as SIP, H.323, SCCP, RTP, G.711, and G.729.
• Comprehensive understanding of network prerequisites for voice services, encompassing QoS, call admission control, security, and related aspects.
• Familiarity with TDM voice protocols.
• Strong aptitude for analytical thinking and effective problem-solving.
• Exceptional written and verbal communication skills.
• A collaborative team player, leveraging the collective knowledge of the team to deliver optimal solutions.
• Proactive in staying updated with rapidly evolving technologies and applying them to meet business requirements.
• Skillful at prioritizing tasks, managing workloads, and completing assignments with minimal supervision, showcasing self-reliance and goal-oriented work.
• Consistently meets commitments and deadlines, delivering results effectively.
• Ability to engage and interact across diverse cultural contexts globally, engaging with colleagues at all levels during day-to-day operations.
• Excellent time management and work prioritization abilities.
Desired Candidate Profile
Saudi Arabian
Bachelor of Technology/Engineering(Computers)
Any
.