Customer Service Representative

Job Description

Roles & Responsibilities

Resolve customer complaints in a professional and timely manner, ensuring customer satisfaction.
Provide excellent customer service by responding promptly and effectively to customer inquiries and concerns.
Build and maintain strong customer relationships through effective communication and rapport.
Collaborate with internal teams to address customer issues and improve overall customer experience.
Identify and suggest product or service enhancements based on customer feedback and needs.
Maintain a high level of product knowledge to answer questions and provide accurate information to customers.
Process customer orders, returns, and exchanges efficiently and accurately.
Keep accurate records of customer interactions and transactions using CRM software.

Desired Candidate Profile

Indian, Filipino

Secondary School(Academic / General, Commercial)

Female