Client Relationship Management Specialist

Job Description

Company Description

The Watch Scanner is a community and platform dedicated to exceptional pre-owned luxury timepieces. We offer an exclusive selection of authenticated watches from prestigious brands, providing a seamless experience defined by trust, discretion, and refinement. We guide collectors and enthusiasts towards timepieces that reflect their individuality and legacy in a world where a luxury watch symbolizes distinction, success, and personal expression.

Role Description

This is a full-time on-site role located in Dubai for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, coordinating sales efforts, and ensuring seamless customer interactions. Day-to-day tasks include analyzing customer data, communicating with clients, managing CRM software, and overseeing customer projects. This role requires a proactive approach to maintaining high standards of customer satisfaction and engagement.

Key Responsibilities

Respond to client inquiries across all channels with professionalism and grace
Convert inquiries into qualified leads for the sales team
Assess and categorize clients in our CRM system based on preferences, budget, and profile
Maintain detailed client records and interaction history
Coordinate with sales and authentication teams for seamless client experiences

Required Qualifications

2-3 years experience in luxury retail, hospitality, or high-end client services
Proven ability to engage with VIP and high-net-worth clientele
Excellent written and verbal communication in English (Arabic is a plus)
Experience with CRM systems and database management
Strong organizational skills and attention to detail

Preferred:

Passion for luxury watches and horology
Ability to qualify and prioritize high-value opportunities
Proactive, self-motivated, and diplomatic
Cultural awareness and discretion when handling VIP clients

Languages
Any
Nationality
Any
Company Size
1-10
Skills
Client Management Skills