Customer Relationship Manager

Job Description

Job Summary:

We are seeking a proactive and detail-oriented CRM Online Portal Executive/Manager to manage and optimize our customer relationship platform. This role involves handling customer data, managing loyalty programs, driving personalized campaigns, and ensuring smooth functioning of our online CRM system to improve customer satisfaction and retention.

Key Responsibilities:
• Oversee and manage the Habib Bakery CRM online portal.
• Maintain and update customer records and profiles.
• Design and execute email/SMS/WhatsApp marketing campaigns based on customer segmentation.
• Manage loyalty programs, including point systems, offers, and redemptions.
• Analyze customer data and generate reports to identify trends, feedback, and improvement areas.
• Work with IT and marketing teams to resolve CRM-related technical issues.
• Improve user experience and suggest enhancements to the portal’s interface and features.
• Handle customer feedback and coordinate with customer support to ensure timely resolution.
• Monitor key CRM metrics such as open rates, click-through rates, customer lifetime value (CLV), and churn.

Requirements:
• Bachelor’s degree in Marketing, IT, Business Administration, or related field.
• Experience with CRM platforms (e.g., Zoho CRM, Salesforce, HubSpot, or bakery-specific CRM tools).
• Strong understanding of customer segmentation and digital marketing tools.
• Analytical mindset with proficiency in Excel, Google Analytics, or similar tools.
• Excellent communication and organization al skills.
• Experience in the food & beverage or retail sector is preferred.

What We Offer:
• Opportunity to work with a legacy brand modernizing its digital journey.
• A creative and growth-driven environment.
• Staff discounts on bakery products.
• Learning opportunities in digital tools and customer analytics.

Drop your cv at 0558054412

Language
English, Hindi
Nationality
Any
Company Size
51-200
Benefits
Health Insurance
Company Visa
Accommodation