Customer Service Advisor

Job Description

SilberArrows is currently seeking a motivated and professional Customer Service Advisor to join our dynamic Service Team! We are looking for individuals who can deliver the highest level of aftersales service to our valued customers, providing expert advice and assistance on all technical aspects related to their vehicles. You will work closely with our workshop to efficiently coordinate and manage tasks, ensuring optimal use of workshop resources while maintaining our strong commitment to exceptional customer service.

Key Responsibilities:

• Prioritize customer needs throughout the service process, ensuring their concerns are addressed promptly.
• Act as the first point of contact for customer inquiries regarding vehicle service and technical issues (“front of house”).
• Ensure every opportunity is met to maximize customer satisfaction, while upselling additional work and add-ons where appropriate.
• Manage workshop loading, ensuring smooth operation and efficient use of resources to maximize productivity.
• Effectively and efficiently organize the collection and delivery of customer vehicles, utilizing drivers to optimize routes and minimize delays.
• Uphold company standards for quality control and ensure all work meets or exceeds expectations.
• Ensure the timely delivery of customer vehicles, meeting high standards for service and communication.
• Handle and maintain technical information accurately, ensuring customers are kept informed about their vehicle’s status.
• Collaborate with the Head of Customer Service to review performance, offer feedback, and suggest improvements.
• Identify and support training and development opportunities for yourself and the team.
• Ensure timely and efficient communication with customers, including follow-up messages through phone, email, and the company’s WhatsApp system.

Requirements:

• Excellent phone manner, with a friendly and professional approach to customer service.
• Proven organizational skills in handling service bookings, scheduling, and follow-ups.
• Proficiency in using WhatsApp and other communication tools to manage customer interactions.
• Strong computer literacy, including knowledge of service management systems.
• Experience in sales or service within the automotive industry (a proven sales track record is an advantage).
• Experience in a customer-facing, service-focused environment.
• Ability to work efficiently under pressure, maintaining a high standard of service.
• A team player who can collaborate effectively with colleagues across the workshop and service teams.
• Technical knowledge related to vehicle maintenance and servicing is a plus.
• Fluency in English is essential; additional languages are an advantage.

Benefits:

• Annual Leave: As per UAE Labour Law, with additional leave benefits based on length of service.
• Medical Insurance: Comprehensive coverage provided by the company.
• Employment Visa: Full sponsorship for eligible employees.
• Weekly Time Off: Two days off per week.
• Labour Law Compliance: All benefits in accordance with UAE Labour Law.

How to Apply: To apply, send your CV and a cover letter outlining your experience to careersatsilberarrows.com, using the subject line “Customer Service Advisor Application – [Your Name].”

Please note: Only shortlisted candidates will be contacted for an interview.

Career Level
Junior
Language
English, Arabic
Nationality
Any
Company Size
51-200
Benefits
Accommodation
Company Visa
Health Insurance
As per UAE law
Commission
Skills
Customer Service