Helpdesk Officer

Job Description

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs.
Send CV TO WHATSAPP : 0504496579

Language
English, Hindi
Nationality
Other
Company Size
11-50
Benefits
Company Visa
Health Insurance
As per UAE law
Accommodation