Receptionist at Gym

Job Description

About Pravilo Dubai

Pravilo Dubai is a luxury wellness destination offering Pravilo training, Sadhu board practices, and a curated selection of holistic movement and stretching experiences. Our space is designed to be welcoming, grounding, and transformative. We are looking for a receptionist who embodies these values and elevates the client journey from the moment they walk in.

Position Overview

We are seeking a reliable, organized, and friendly Receptionist to be the first point of contact for our clients. This role requires exceptional customer service skills, strong attention to detail, and the ability to manage a calm yet productive front-desk environment. The ideal candidate is polished, proactive, and truly enjoys interacting with people in a wellness-focused setting.

Key Responsibilities
Client Experience

Warmly welcome clients and create a positive first impression of Pravilo Dubai.

Assist with class check-ins, bookings, package purchases, and general inquiries.

Maintain a calm, professional, and friendly environment at all times.

Provide clear information about Pravilo sessions, Sadhu board classes, and other offerings.

Front Desk Operations

Manage daily scheduling, bookings, and therapist/instructor calendars.

Handle phone calls, WhatsApp inquiries, and emails in a timely and professional manner.

Process payments and maintain accurate records of transactions.

Ensure reception and waiting areas are tidy, organized, and aligned with the studio aesthetic.

Administrative Support

Update client profiles and manage CRM systems.

Assist with inventory tracking of retail items, water, towels, etc.

Coordinate with instructors and management to ensure smooth daily operations.

Support in executing membership drives, promotions, and special events when needed.

Qualifications

Previous experience in a receptionist, guest relations, or customer service role (wellness or fitness industry preferred).

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Reliable, punctual, and able to work independently.

Comfortable using booking software, POS systems, and WhatsApp Business.

Professional appearance and warm, approachable personality.

Passion for wellness and holistic lifestyle is a plus.

What We Offer

A supportive, positive, and wellness-driven work environment.

Competitive salary and performance incentives.

Training in Pravilo and experiential modalities.

Growth opportunities within the Pravilo Dubai ecosystem.
Language
English
Nationality
Any
Company Size
1-10