Sales Operations Supervisor

Job Description

Office Manager / Sales & Operations Supervisor
*(Micro Enterprise – FMCG / Fresh Food Distribution)*

Company Overview

We are a well-established small enterprise based in **Dubai (Garhoud)** and the **official distributor of Barakat**, a leading locally manufactured fresh food and beverage brand in the UAE.

We distribute Barakat’s **fresh squeezed juices, flash-pasteurised juices, smoothies, HPP shots, iced teas, fresh fruits, cut fruits, salads, breakfast pots, and gourmet products** to:

* Cafés and Restaurants
* Event Management & Bar-tending Companies
* Restaurant Management Companies
* Corporate Offices & Multinational Companies (staff consumption, meetings & internal events)

We have been operating successfully for **nearly two decades**, with a strong reputation for **reliability, customer service, ethical practices, and organised operations**.

## **Why This Role Is Important**

The company is owner-managed and highly system-driven. Due to increasing operational scale, compliance requirements (VAT & Corporate Tax), and customer engagement needs, we are looking to **gradually delegate day-to-day supervision and business growth responsibilities** to a capable and motivated individual.

This role is ideal for someone who wants **real responsibility, visibility, and long-term growth**, rather than a narrow corporate job description.

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## **Position Summary**

The **Office Manager / Sales & Operations Supervisor** will work closely with the Owner and gradually take responsibility for:

* Daily office operations
* Sales growth through customer engagement
* Supervision of deliveries, drivers, and helpers
* Basic compliance coordination (VAT, audits, documentation)
* Customer relationship management

This is a **hands-on role** in a small organisation where flexibility, ownership mindset, and people skills are critical.

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## **Key Responsibilities**

### **1. Sales & Customer Relationship Management**

* Regularly meet existing customers to strengthen relationships
* Identify opportunities to increase order value and product range
* Follow up on feedback, complaints, and service improvements
* Coordinate with order processing staff to ensure accuracy and timeliness
* Support onboarding of new customers when required

### **2. Office & Operations Management**

* Supervise order processing and customer follow-up staff
* Oversee daily delivery planning and execution across Dubai, Abu Dhabi & Sharjah
* Coordinate with drivers and helpers to ensure discipline, punctuality, and route efficiency
* Monitor vehicle maintenance schedules, fuel usage, and basic logistics discipline

### **3. Team Supervision**

* Act as the first point of supervision for office staff and drivers
* Ensure attendance, task completion, and adherence to company systems
* Maintain a respectful, fair, and professional work environment
* Escalate only key issues to the Owner

### **4. Compliance & Coordination**

* Coordinate with external accountants/auditors on VAT & Corporate Tax matters
* Ensure timely collection and organisation of documents and records
* Track basic compliance deadlines and submissions
* Support internal audits and statutory requirements

*(Note: This role does not require deep accounting expertise but requires comfort with compliance coordination.)*

### **5. Process & System Adherence**

* Follow and enforce existing systems, SOPs, and workflows
* Suggest practical improvements where necessary
* Maintain service quality and brand reputation

## **Candidate Profile (Essential)**

* Experience in **sales, operations, administration, or supervision** in a small or medium enterprise
* Comfortable wearing **multiple hats** in a hands-on environment
* Strong **communication and people management skills**
* Organised, dependable, and solution-oriented
* Basic understanding of **VAT / compliance coordination** is an advantage
* UAE experience is preferred
* Valid UAE driving licence is an advantage with his own Car. The company may provide a car for company work only, which needs to be parked in our Office basement parking lot every day after work.

## **What This Role Is NOT**

* Not a purely desk-based role
* Not a narrow corporate job with fixed boundaries
* Not suitable for candidates expecting large teams or high initial salaries

## **What We Offer**

* Opportunity to **grow into a senior managerial role**
* Direct exposure to **end-to-end business operations**
* Well-established systems and structured workflows
* A respected brand and ethical employer
* Long-term stability for the right candidate

**Compensation:**
Salary will be **commensurate with experience and suitable for a small enterprise**. Growth and responsibility will increase with performance.

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## **Ideal for Candidates Who**

* Want responsibility and trust
* Prefer stability over corporate politics
* Are motivated by an ownership mindset and long-term growth
* Value ethical work culture and customer-centric operations

Languages
Any
Nationality
Any
Company Size
11-50
Benefits
Health Insurance
Company Visa
As per UAE law
Skills
Planning skills
UAE Driving License
High energy
Corporate Governance
Operating Systems
P&L Management
Business Analysis
Sales Management
Creativity
Administrative Skills
Target Oriented
Competitive Analysis
Confidence
Customer Support Management
Innovative Thinking
Employee Relations
Professionalism
Management
Year End Accounts
management skills
Staff Development
Team Building
Food & Beverage
Public Speaking
Customer Focus
Continuous Improvement
Digital Marketing
Own Initiative