Duty Manager/ Department Manager

Job Description

Lingerie Department Manager/ Duty Manager are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.

Customer Service

Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
Replying to all customer feedback and following up actions within the department on a daily basis
Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
Delivers friendly, knowledgeable and efficient service within the department.
Store Operations

Ensure store opening and closing procedures are adhered to.
Ensure Store cover is planned and implemented properly.
Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
Safety procedures need to be implemented in line with company policy.
Adherers to Standard Operating Procedures (SOP) manual on day to day basis
People Management

Newcomers and staff are properly inducted and trained.
Manage department colleague’s Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
Effectively manages conflicts & motivating colleagues to perform to their best of the abilities
Desired Candidate Profile

Any Nationality

Any Graduation

Any

Knowledge of customer service principles and processes
Knowledge of sales principles
The ability to lead and motivate a team
Excellent communication and ‘people’ skills
A strong commitment to customer service
The ability to work under pressure and handle challenging situations
Confidence, drive and enthusiasm
Decision-making ability and a sense of responsibility
The ability to understand and analyze sales figures
Good MS excel and word skills
Some heavy lifting
What equips you for the role:

Bachelor Degree
5-7 years’ experience in in similar role with Retail sales background.
Retail Background
Acumen and the ability to communicate with individuals at all levels
Taking Initiative
Drive for Results
Good communication skills (verbal and written)
Strong/excellent attention to detail