Associate Outsourcing
Job Description
As an Outsourcing Associate , you will be responsible for managing client relationships,
resource delivery, and operational execution of assigned accounts. You will play a crucial
role in ensuring client satisfaction while optimizing operational efficiency and profitability.
Key Responsibilities
Client Management
• Serve as the primary point of contact for assigned clients, building and maintaining
strong professional relationships
• Develop a deep understanding of client requirements, business objectives, and
expectations
• Oversee service delivery to ensure alignment with client expectations and
contractual obligations
• Proactively identify and address client concerns, managing escalations and
resolving issues promptly
• Conduct regular client review meetings to discuss performance, gather feedback,
and identify opportunities for improvement
Resource Management
• Oversee the allocation of resources to projects based on skill requirements and
availability
• Monitor resource performance and provide feedback to ensure high-quality
deliverables
• Optimize resource utilization to maintain productivity and profitability
• Address resource-related issues and challenges in a timely manner
• Collaborate with practice teams to ensure availability of appropriately skilled
resources
Operational Management
• Track and monitor project deliverables to ensure timely completion and quality
standards
• Ensure compliance with Service Level Agreements (SLAs) and other contractual
commitments
• Maintain comprehensive documentation of processes, procedures, and client
requirements
• Generate and analyze performance metrics and reports to identify trends and
improvement areas
• Implement process improvements to enhance operational efficiency and service
quality
Financial Management
• Monitor account profit and loss (P&L) to ensure financial targets are met
• Manage the invoicing process and track collections to maintain healthy cash flow
• Control operational costs through effective resource planning and expense
management
• Track revenue realization against forecasts and implement corrective actions as
needed
Vendor Management
• Coordinate with third-party vendors when required for project delivery
• Monitor vendor performance against agreed service levels and contractual
obligations
• Participate in rate negotiations to ensure cost-effectiveness
• Ensure vendor compliance with organizational policies and client requirements
Desired Candidate Profile
Any Nationality
Bachelor of Science(Computers), Bachelor of Business Administration, MBA/PG Diploma in Business Mgmt(Information Technology)
Any
• Bachelor’s degree in Business, Information Technology, or related field
• 2-5 years of experience in IT services, staffing, or outsourcing environments
• Strong client management skills with the ability to build relationships at various
levels
• Excellent problem-solving abilities and attention to detail
• Good financial acumen and understanding of P&L management
• Effective communication skills, both written and verbal
• Proficiency in Microsoft Office suite and project management tool