IT Support Specialist

Job Description

Provide first-level and second-level technical support to end users.
Install, configure, and maintain hardware, software, and network systems.
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
Ensure network security and perform regular system updates and maintenance.
Manage backups, antivirus, and other system utilities.
Coordinate with vendors and external service providers for IT-related services.
Maintain documentation for IT processes and user guides.
Provide support for medical software and equipment (preferred but not mandatory).
Support IT operations during emergencies and on-call requirements.

Job Description:

We are seeking a highly skilled and experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in IT support, networking, and software troubleshooting, with at least 5 years of relevant experience. Candidates with prior experience working in a hospital or healthcare environment will be given preference.

Key Responsibilities:

Provide first-level and second-level technical support to end users.
Install, configure, and maintain hardware, software, and network systems.
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
Ensure network security and perform regular system updates and maintenance.
Manage backups, antivirus, and other system utilities.
Coordinate with vendors and external service providers for IT-related services.
Maintain documentation for IT processes and user guides.
Provide support for medical software and equipment (preferred but not mandatory).
Support IT operations during emergencies and on-call requirements.

Preferred Qualifications:

Familiarity with Hospital Information Systems (HIS), Electronic Medical Records (EMR), or related platforms.

Desired Candidate Profile

Any Arab National, Indian, Pakistani

Diploma(Computers, Electronics), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication), Bachelor of Science(Technology)

Male

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of experience in IT support and networking roles.
Strong knowledge of:
Linux & Windows operating systems
Networking protocols and troubleshooting (LAN, WAN, DNS, DHCP, etc.) and Firewall Support.
Software installation, upgrades, and patch management
Excellent problem-solving and communication skills.
Ability to work independently and in a team environment.
Experience in a hospital or healthcare setting is a strong advantage.