After-Sales Service Engineer

Job Description

An After-Sales Service Engineer is responsible for managing the installation, maintenance and repair of the product. This may include overseeing service delivery and ensuring customer satisfaction with the products. Here are the overview of the Duties and Responsibilities but not limited to;

Maintenance for screw and reciprocating compressor for refrigeration system
Commissioning and start up work for refrigeration system
Respond to customer inquiries in a timely and professional manner
Resolve post-purchase issues, including product replacements and repairs
Coordinate with internal teams to address and follow up on the issues
Maintain detailed records of customer interactions and resolutions of the issues
Monitor customer’s feedback and suggest improvements to enhance service quality
Provide continuous product-related information and assistance to the customers

Desired Candidate Profile

Any Nationality

Diploma(Mechanical), Bachelor of Technology/Engineering(Mechanical), Master of Technology/Engineering(Mechanical)

Male

Bachelor’s degree or equivalent in Mechanical Engineering required
Proven experience in a Mechanical Engineering for at least 3 years
Effective Communication with customers and company personnel
Strong interpersonal skills, positive attitude, team player, continuous improvement mindset
Fluency in English, both speaking and writing
Holding a valid Driver’s license is preferred

About N.V.MAYEKAWA Europe S.A. AL Khobar Branch

MAYEKAWA is a leading manufacturer of industrial refrigeration and gas compressors, and a prominent thermal engineering company. MAYEKAWA’s compressors are used worldwide in industrial refrigeration and freezing, heat pumps, and oil & gas markets. Our compressors leverage thermal technology developed through years of experience to consistently provide high quality. MAYEKAWA’s compressors are highly trusted, having been used globally for over 70 years.

MAYEKAWA established its business in the Kingdom of Saudi Arabia (located at Al-Khobar) in 2016, and we are looking for an After-Sales Service Engineer to join our Service team, who is passionate about providing the best support and service for our customer. Don’t miss this exciting opportunity!