Application Support Specialist – Oracle KYC and Hot Scan OFSAA

Job Description

Job Title: Application Support Specialist – Oracle KYC and Hot Scan
for leading Bank in Riyadh , Saudi Arabia

1. Application Support:

– Provide tier 2/3 support for Oracle KYC and Hot Scan applications.

– Troubleshoot and resolve complex technical issues, collaborating with development teams as needed.

2. Technical Expertise:

– Develop and maintain expertise in Oracle KYC and Hot Scan solutions.

– Stay up-to-date with Oracle product updates, patches, and best practices.

3. Troubleshooting:

– Investigate and resolve technical issues related to Oracle KYC and Hot Scan applications.

– Collaborate with cross-functional teams to identify root causes and implement solutions.

4. Maintenance and Upgrades:

– Perform regular maintenance tasks, such as patching, backups, and configuration changes.

– Assist with upgrades and implementation of new features.

5. Compliance:

– Ensure Oracle KYC and Hot Scan applications comply with regulatory requirements and industry standards.

– Collaborate with compliance teams to ensure solutions meet regulatory needs.

6. Documentation:

– Maintain detailed documentation of application configurations, troubleshooting procedures, and resolution steps.

Requirements:

– Bachelor’s degree in Computer Science, Information Technology, or related field.

– Proven experience in application support, preferably with Oracle KYC and Hot Scan solutions.

– Strong technical expertise in Oracle applications and databases.

– Excellent problem-solving skills, attention to detail, and ability to work under pressure.

– Strong communication and collaboration skills

Desired Candidate Profile

Any Nationality

Any Graduation

Any

Nice to Have:

– Experience with other Oracle products (e.g., Oracle Financial Services Analytical Applications).

– Knowledge of regulatory requirements and industry standards (e.g., AML, KYC, FATCA).

– Familiarity with scripting languages (e.g., SQL, Python).

– Certification in Oracle applications or related technologies.

Skills:

– Oracle KYC and Hot Scan expertise

– Application support and troubleshooting

– Technical problem-solving and resolution

– Compliance and regulatory knowledge

– Communication and collaboration

– Documentation and knowledge management