Cafe Manager | Retail | Marks & Spencer | KSA

Job Description

The Cafe Manager ensures the seamless operation of the M&S Cafe, delivering the highest standards of service while proactively maximizing revenue and profitability. The role reports to the Store Manager in DFC and requires strong organizational, communication, problem-solving, and teamwork skills. The Cafe Manager must be well-versed in all café products and services, acting as a leader to a motivated and high-performing team.

Key Responsibilities

Cafe & Customer Management

Seek and maximize revenue opportunities while minimizing costs.
Consistently exceed customer expectations.
Lead and motivate a high-performing team to deliver clear goals.
Protect the health, safety, and well-being of customers and colleagues.
Act as a change agent, continuously reviewing and improving service delivery.
Work closely with the M&S Cafe team to ensure seamless operations.
Foster a culture of actively seeking and implementing customer feedback.
Respond promptly and efficiently to customer requests and feedback.
Build relationships with the local community, including residents, retail, and office tenants.
Plan and execute promotional activities, including staff incentives.
Conduct regular shift handovers, briefings, and bi-weekly meetings with key personnel.
Stay updated on menu changes, special requirements, and tasks for service readiness.
People Management

Build positive relationships with all colleagues.
Foster a culture of pride, ownership, and team flexibility.
Quickly adapt to changing business requirements.
Ensure all staff are briefed on responsibilities, supervised, and motivated.
Lead daily morning meetings to outline day-to-day activities, menus, and events.
Health & Safety

Understand and address health and safety legislation implications on the business.
Ensure all staff work hygienically and productively.
Identify and address workplace hazards, taking corrective actions.
Respond promptly to food hygiene concerns to protect brand integrity.
Maintain awareness of fire evacuation procedures and health & safety audits.
Operations

Analyze and communicate financial performance to support timely decision-making.
Conduct and review monthly stock-takes, addressing variances as needed.
Adhere to internal control systems and maintain food and beverage margins.
Optimize costs while maintaining high standards and customer satisfaction.
Develop and execute training programs in coordination with the Training Manager.
Manage employee performance, feedback, and appraisals.
Handle disciplinary and grievance issues in collaboration with HR.
Ensure accuracy in holiday and sickness administration.
Conduct exit interviews for departing employees.
Desired Candidate Profile

Any Nationality

Any Graduation

Any

Education & Experience

4+ years of experience in the Hospitality or Food & Beverage industry.
Strong knowledge of food preparation, trends, and competitive landscape.
Familiarity with local health and safety regulations.
Proven ability to work under pressure and multitask effectively.
Passion for premium food outlets and cafes.
Skills

Strong customer focus and attention to detail.
Exceptional organizational and leadership skills.
Ability to build and maintain relationships with team members and stakeholders.
Behavioral Competencies

Adaptable and resilient in a dynamic environment.
Results-oriented with a focus on team and customer satisfaction.
Excellent communication and interpersonal skills.