Customer Support

Job Description

The language of job_title is English.

Customer Support

Job Responsibilities:

Provide excellent customer service via phone, email, and chat.
Respond to customer inquiries and resolve issues in a timely and efficient manner.
Troubleshoot technical problems and escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions and resolutions.
Identify and report trends in customer issues.
Contribute to the development of customer support documentation and training materials.
Process orders, returns, and exchanges.
Follow up with customers to ensure satisfaction.
Adhere to company policies and procedures.
Stay up-to-date on product knowledge and industry trends.
Job Requirements:

High school diploma or equivalent required; Bachelor’s degree preferred.
Minimum of 1-2 years of experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience with CRM software (e.g., Salesforce, Zendesk) preferred.
Ability to multitask and prioritize tasks effectively.
Strong attention to detail.
Ability to remain calm and professional under pressure.
Desired Candidate Profile

Any Nationality

Any Graduation

Any