Technical Support Engineer to Follow-up & Prepare Performance Report

Job Description

1. Professional experience of at least 5 years

2. Bachelor’s degree in Engineering

3. Fluency in Arabic and English

4. Proficiency in Microsoft Office

5. Proficiency in Microsoft Project project management software

6. Experience in project management

Experience in risk management

Desired Candidate Profile

Any Arab National

Bachelor of Technology/Engineering, Bachelor of Science

Male

Follow-up with customers to ensure their technical issues are resolved in a timely manner.
Prepare performance reports outlining key metrics and trends.
Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
Maintain a thorough understanding of the company’s products and services.
Provide technical support and guidance to customers via phone, email, and chat.
Document and track customer issues, resolutions, and feedback.