Counter Agents – Computer Science Fresh Graduates

Job Description

Provide first-level technical support to customers through various channels, ensuring a swift resolution of issues.
Assist customers in troubleshooting software and hardware problems, using diagnostic tools and methods effectively.
Document customer interactions and technical issues accurately in the company database for future reference.
Coordinate with higher-level technical teams to escalate complex issues that require specialized knowledge.
Maintain updated knowledge of company products and services to provide accurate information to customers.

Desired Candidate Profile

Any Arab National

Bachelors in Computer Application, Bachelor of Technology/Engineering

Any

Bachelor’s degree in Computer Science or related field, showcasing a solid foundation in technology principles.
Fresh graduates with internships or project experience in technical support or customer service roles are preferred.
A minimum of 0-1 years of experience in a technical support or similar role is advantageous.
Candidates should have a strong understanding of operating systems, networking, and software applications.
Excellent problem-solving skills and the ability to think critically under pressure are essential.