Fleet Support Supervisor

Job Description

Supervise and monitor rider operations in the respective emirates.

· Continuously monitor Rider Performance metrics, such as the late login, no shows, acceptance rate, working hours, percentage of late orders, average delivery time, and speed of response.

· Identify issues with processes or gaps in data and tackle them, communicating solutions effectively to management.

· Manage and resolve rider-related complaints shared by external stakeholders.

· Oversee administrative tasks such as rider activations, maintaining the rider’s database with updated information, and resolving additional rider inquiries.

· Answer phone inquiries and handle complaints from riders in a courteous and professional manner.

· Manage delivery tracking systems and dashboards.

· Organize workflow and ensure that riders comply with delivery service department policies and procedures.

· Maintain knowledge and utilize all fleet information and user surveys to forecast new requirements.

· Create reports in MS Excel and Google Sheets focusing on business improvement.

· Prepare daily, weekly, and monthly fleet performance reports.

· Maintain monthly vehicle maintenance records and petrol consumption records.

· Prepare regular reports, perform audits on various operations, and evaluate processes as per business requirements.

· Analyze all opportunities and recommend ways to improve efficiency and reduce costs.

· Ensure compliance with applicable laws of RTA and ICT and company policies.

· Analyze data to optimize better outcomes to present to higher management.

· Employees may be deployed to any emirate and assigned to different departments based on operational requirements.

Desired Candidate Profile

Any Nationality

Diploma

Male

To Supervise fleet operations, manage order fulfillment, optimize processes, handle complaints, maintain records, ensure compliance, analyze data for efficiency, and support flexible deployment across clients and emirates.

Minimum Requirement (Education & Experience)

· Diploma / Bachelors Preferred

Required up to 4 years’ experience in related field

Skills & Competencies

· Detail – oriented Time- management skills

· Computer Literate

Management skills