Recreation Ambassador | General Recreation (VUQ

Job Description

This function is to ensure exceptional Recreation Experiences for our guests in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest has a safe and an energized experience from welcome until farewell.

• Ensure all operational tasks are conducted in line with the service standards and procedures.

• Go the extra (s)mile where possible.

• Prevent complaints and ensure adequate service recovery where needed.

• Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.

Competencies

• Put Customer First

• Drive for Results

• Learning

• Resilience

• Adaptability

Desired Candidate Profile

Any Nationality

Diploma

Any

• Genuine service personality, with high EQ.

• Minimum 2 years of similar experience in a 5-star hospitality industry.

• Minimum 2 years of supervisory experience for those required to manage teams.

• A strong command of spoken English is required; additional language is an asset.

• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.