Field Services Engineer (Saudi National)

Job Description

Roles & Responsibilities

Service, maintain, overhaul and fault find and cure faults on the Company’s products within technical limitations.
Know the Company’s product range past and present
To know and practice the Company’s procedures related to the role through ISO Handbook
Deal promptly with customers’ enquiries, complaints or problems and refer immediately to higher authority, anything that cannot be dealt with
To be in contact either in person or by telephone with Senior Engineer / planner at least once per working day
Know and understand how to use Swisslog spare parts manuals, service bulletins and data books
Maintain van or site stocks, Company tools, manuals and all other Company property in good and clean order
Complete and submit work sheets, weekly report sheets and all other relevant returns on time and correctly supplied
Maintain the Company vehicle in accordance with the Swisslog Car Policy
Promote and sell Swisslog Customer Support Services escalating enquiries to the appropriate Manager
Report back to the Head of Customer Service any customer misusing our equipment (hired or owned by the customer)
Ensure that the Company’s and customers safety regulations are followed at all times, and report any anomalies immediately
Desired Candidate Profile

Saudi Arabian

Bachelor of Technology/Engineering(Electronics/Telecomunication, Mechanical)

Any

Mechanical & Electrical Engineering background
Fresh graduate with no experience can be considered.
Formal training/qualification in Electrical and Mechanical Engineering e.g.: NVQ, formal apprenticeship
Competent to work on own initiative with electrical and mechanical machinery
Ability to demonstrate proficiency with normal range of hand and power tools
To be able to work safely at height
Clean current driving license
Experience of working in an industrial or materials handling environment
Good customer service skills including being able to communicate at all levels
Willingness to take stand-by shifts and work outside normal working hours
Background in automation
Customer facing experience
Good level of health and fitness
To be able to effectively work as part of a team or on one’s own as required
Self-motivated and able to use own initiative
Broad knowledge in mechanics, hydraulics, electrics/electronics and automation systems (PLC & IT)