Functional Lead – CRM Implementation in OMAN

Job Description

Roles & Responsibilities

Establish and maintain best practices, standards, and methodologies for business analysis to ensure consistency and quality in deliverables
Collaborate with Retail, Corporate, Islamic Banking business along with IT and operations to identify goals, and objectives related to the CRM
Oversee process reimagination by Business Analysts to ensure alignment with the bank’s strategic goals and industry best practices
Oversee the creation of detailed functional requirements for creation of detailed BRDs
Assist in troubleshooting issues that arise during implementation, providing insights into functional requirements and business processes
Work closely with the technical lead to ensure that the functional requirements are understood and implemented correctly
Oversee the configuration of the CRM system to ensure it aligns with business requirements and processes documented by the business analysts
Act as the primary point of contact between business stakeholders, BAs and the technical team from SI partner, ensuring clear communication and understanding of requirements
Implement changes overseeing the implementation of new processes, ensuring that all changes are effectively integrated into the bank’s operations.
Desired Candidate Profile

Any Arab National, Any GCC National, Indian, Pakistani

Any Graduation

Male

Deep understanding of business processes and their CRM integration, with the ability to analyze complex requirements and convert them into functional specifications and has 8+ years’ experience