Technology Architect – CRM Implementation in OMAN

Job Description

Roles & Responsibilities

Define technical requirements including non-functional aspects like performance, availability, scalability, maintainability, observability ensuring that the CRM solution aligns with the overall business objectives and IT strategy
Engage with senior client stakeholders across both IT and business domains to ensure their requirements are understood and met
Develop bank-specific CRM implementation architecture design principles and convey these principles to tech leads and CRM SI partner to ensure adherence
Decide on the technology stack that will be used on the implementation, ensuring it meets the organization’s needs and capabilities
Provide guidance to CRM SI partner in creating the target technical architecture blueprint and review it to ensure the architecture is as per bank’s guidelines and meets project’s overall business and technical objectives
Fully understand the capabilities and limitations of the technical environments that come with any packaged software used by the project
Determine how many staging environment instances are needed and can be supported for Development (interfaces and application), Test, Training, Staging, Production, Production Support
Work closely with all relevant stakeholders such as solution architects, SMEs, and delivery leads to review estimates and solution plans, ensuring alignment with project goals
Perform hardware and network sizing and capacity planning as required to support the solution
Conduct information security risk assessments and define and develop security controls, including those required to support external regulations
Drive performance engineering-related activities such as performance modelling, forecasting, testing, and tuning. Review and signoff performance testing plans, scope and execution results
Lead the architecture and infrastructure analysis and solution design to ensure that the product fulfills the requirements without too much customization, development and adherence to the CRM architecture principles
Work with the support unit to determine how the application is supported in production, including back-ups, disaster recovery, system performance, and project management
Desired Candidate Profile

Any Arab National, Any GCC National, Indian, Pakistani

Any Graduation

Male

10+ years’ experience in architecting and implementing highly integrated CRM, including data migration, event streaming and real-time integration
Experience in delivering gap-fit analysis document by understanding business need and translating requirements / user stories into solution design document containing Banking Data Model, Logical Architecture, Physical Architecture (multi-server/multi-geography and internet facing deployment), Integration, Deployment and Infrastructure Architecture
Experience in designing Unified Service Desktop by hosting multiple banking application on single platform and supporting front-end integration between hosted applications
Experience in CRM implementation, platform upgrades and contributed to planning, analysis, design, build, test, deploy and post go-live support