Customer Service Representatives

Job Description

We are seeking a dedicated and enthusiastic Customer Service Staff for a growing Shipping Company in Abu Dhabi. The successful candidate will handle customer inquiries, provide solutions to problems, and ensure an exceptional experience for every customer.

* Manage inbound customer inquiries and provide timely resolutions
* Offer troubleshooting support for products or services
* Record customer interactions and maintain detailed records
* Escalate complex issues to higher-level support when needed
* Maintain an up-to-date knowledge of company services
* Assist in improving customer service processes and workflows

Required profile for candidates

Indian, Pakistani

Bachelor of Science (Any), Bachelor of Business Administration (Any), High School (Commercial, Technical)

male

Strong communication skills, both verbal and written

Previous 3-5 years customer service experience with AIR and SEA Shipments

Familiarity with Abu Dhabi Customs Clearing Rules

Knowledge about ZOHO system (added value)

Should be based on ABU DHABI Preferably MALE

Please note only candidates who match above requirement will be shortlisted and contacted. Interested candidates can share their CV on whats app no. 0 5 8 1 0 8 1 8 8 0.